Complaints procedure

At Easymove, we are committed to delivering a professional, transparent and high-quality service.

If you are dissatisfied with any aspect of our service, we want to hear from you so that we have the opportunity to investigate your concerns and resolve them as quickly and fairly as possible.

Our Complaints Procedure explains how to make a complaint, how it will be handled, and the timescales you can expect throughout the process.

Last updated: July 2026