Privacy Policy
Last updated: 01/06/2026
Easymove EA Limited is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, enquire about a property, arrange a valuation, apply for a tenancy, sell or let a property, or use our services.
1. Who We Are
This Privacy Policy applies to Easymove EA Limited, trading as Easymove Estate and Letting Agents.
Company number: 06515793
Registered office and trading address: 161 High Street North, London E6 1JB
Email: enquiries@easymoveea.com
Telephone: 020 8470 0007
For privacy-related enquiries, please contact us using the details above.
2. Information We Collect
We may collect and process personal information including:
- Name, address, email address, and telephone number
- Property details, including property address, ownership information, rental details, sales details, and valuation information
- Enquiry details and messages you send to us
- Landlord, tenant, buyer, seller, guarantor, and applicant information
- Identification documents, proof of address, right-to-rent information, and anti-money laundering information where required
- Employment, income, affordability, and referencing information where relevant
- Tenancy, sales, management, repair, inspection, and compliance records
- Communication records, including emails, calls, forms, and messages
- Website usage information, including IP address, browser type, device information, cookies, and analytics data
3. How We Collect Information
We may collect information when you:
- Use our website
- Complete an enquiry form
- Contact us by phone, email, WhatsApp, post, or in person
- Request a valuation
- Arrange or attend a viewing
- Apply for a tenancy
- Instruct us to sell, let, or manage a property
- Report a repair or maintenance issue
- Interact with property portals or third-party platforms
- Provide documents for referencing, compliance, anti-money laundering, or right-to-rent checks
We may also receive information from third parties, including property portals, referencing providers, landlords, tenants, buyers, sellers, solicitors, surveyors, contractors, local authorities, utility providers, and professional advisers.
4. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Arrange valuations and viewings
- Market properties for sale or rent
- Process tenancy applications and referencing
- Carry out right-to-rent, identity, and anti-money laundering checks where required
- Manage lettings, sales, Guaranteed Rent, and property management services
- Coordinate repairs, maintenance, inspections, and compliance
- Communicate with landlords, tenants, buyers, sellers, applicants, contractors, and professional advisers
- Progress property transactions
- Manage rent collection, tenancy administration, renewals, notices, and disputes
- Comply with legal and regulatory obligations
- Improve our website, systems, and services
- Send service updates or marketing communications where permitted
5. Lawful Basis for Using Your Information
We only use personal information where we have a lawful basis to do so. This may include:
- Contract — where processing is necessary to provide services or take steps before entering into a contract
- Legal obligation — where we must process information to comply with legal duties, including anti-money laundering, right-to-rent, tax, accounting, property, and regulatory requirements
- Legitimate interests — where we have a reasonable business need to process information, provided your rights are not overridden
- Consent — where you have given clear consent, for example for certain marketing or cookie use
- Vital interests — where processing is necessary in an emergency to protect someone’s health or safety
6. Who We Share Information With
We do not sell personal information.
Where necessary, we may share personal information with:
- Landlords, tenants, buyers, sellers, applicants, and guarantors
- Solicitors, surveyors, mortgage brokers, and professional advisers
- Referencing agencies and tenant screening providers, including The Letting Hub
- Contractors and maintenance providers
- Property portals and marketing platforms
- CRM, IT, email, hosting, and software providers, including iamproperty systems
- Deposit protection providers
- Utility companies and inventory providers
- Local authorities and accommodation partners where relevant
- Regulators, law enforcement agencies, courts, or government bodies where legally required
- Accountants, auditors, insurers, and compliance advisers
We only share information where it is lawful, necessary, and relevant to the service being provided.
7. Property Portals, Referencing Providers, and Third-Party Systems
When you enquire about a property, arrange a viewing, apply for a tenancy, or use our services, your information may be processed through third-party platforms and service providers.
These may include property portals, referencing providers, valuation tools such as ValPal, CRM systems including iamproperty systems, email systems, website hosting providers, analytics tools, and other software used to provide our services.
Each third party may have its own privacy policy explaining how it handles personal information.
8. Marketing Communications
We may contact you with property updates, service information, market updates, or relevant marketing where permitted by law.
You can opt out of marketing communications at any time by contacting us at enquiries@easymoveea.com or by using any unsubscribe option provided.
We will still contact you where necessary for service, legal, tenancy, sales, or property management reasons.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function, improve user experience, analyse website traffic, and support marketing activity.
We may use services such as Google Analytics, Meta Pixel, and other tracking technologies to help us understand how visitors use our website and to improve our services and advertising.
Where required, we will ask for your consent before using non-essential cookies.
Please see our Cookie Policy for more information.
10. How Long We Keep Information
We keep personal information only for as long as necessary for the purpose it was collected.
This may include keeping records for legal, regulatory, accounting, tenancy, property management, dispute, insurance, and anti-money laundering purposes.
Retention periods may vary depending on the type of information and the reason it is held.
11. How We Protect Your Information
We take appropriate steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
This includes using suitable systems, access controls, staff procedures, and data handling processes.
12. International Transfers
Some third-party systems or software providers may process information outside the United Kingdom.
Where this happens, we will take steps to ensure appropriate safeguards are in place in line with data protection law.
13. Your Rights
Under data protection law, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
To exercise your rights, please contact:
enquiries@easymoveea.com
We may need to verify your identity before responding.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113
15. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
Last updated: 01/06/2026