Privacy Policy

Last updated: 20 July 2026

Easymove EA Limited is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, enquire about a property, arrange a valuation, apply for a tenancy, buy, sell or let a property, use our property-management or Guaranteed Rent services, submit a referral, apply for a vacancy or otherwise interact with Easymove.

1. Who We Are

Easymove EA Limited, trading as Easymove, is the data controller responsible for the personal information described in this Privacy Policy.

Company number: 06515793
Registered office and trading address: 161 High Street North, East Ham, London, E6 1JB
Email: enquiries@easymoveea.com
Telephone: 020 8470 0007

References in this policy to “Easymove”, “we”, “us” or “our” mean Easymove EA Limited.

For privacy-related enquiries or requests, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect and process contact information; property and service information; identity and compliance information; tenancy, referencing and affordability information; property-management and tenancy records; sales and purchase information; referral information; recruitment information; communication information; and website and technical information.

This may include your name, address, email, telephone number, property details, ownership information, rental or sales information, identification documents, proof of address, right-to-rent and anti-money-laundering information where required, employment and affordability information, tenancy and transaction records, repair and inspection records, CV and recruitment information, messages and correspondence, IP address, browser/device information, cookies, analytics and conversion information.

3. How We Collect Information

We may collect information when you use our website, complete a form, contact us, request a valuation, arrange or attend a viewing, apply for a tenancy, submit an offer, instruct us, enter into a Guaranteed Rent or management arrangement, report a repair, submit documents, apply for a vacancy, subscribe to updates or book an appointment.

We may also receive information from landlords, tenants, buyers, sellers, guarantors, referrers, partner agents, property portals, referencing providers, solicitors, surveyors, mortgage brokers, contractors, local authorities, utility providers, deposit schemes, regulators, government bodies and public records.

4. Information About Other People

Where you provide personal information about another person, you should only do so where you have a lawful reason. You should make the individual aware that their information may be shared with Easymove and direct them to this Privacy Policy where appropriate.

5. How We Use Your Information

We may use personal information to respond to enquiries; identify appropriate services; arrange valuations, appointments and viewings; market properties; register applicants; process offers and transactions; carry out referencing, affordability, identity, right-to-rent and anti-money-laundering checks; manage Guaranteed Rent, lettings and property-management services; collect rent; administer tenancies; coordinate repairs and inspections; manage complaints and disputes; assess referral eligibility; process job applications; comply with legal duties; prevent fraud; improve our website and systems; and send relevant communications where permitted.

6. Lawful Bases

We may rely on contract, legal obligation, legitimate interests, consent and, in limited circumstances, vital interests. Where we rely on consent, you may withdraw it at any time. This will not affect processing that took place before withdrawal.

7. Information You Need to Provide

Certain information may be required to enter into or perform a contract, process a tenancy or transaction, carry out referencing, right-to-rent or anti-money-laundering checks, confirm property ownership or meet legal obligations. If required information is not provided, we may be unable to process an application, progress a transaction or provide the requested service.

8. Who We Share Information With

We do not sell personal information. Where lawful and necessary, we may share information with landlords, tenants, buyers, sellers, applicants, guarantors, partner agents, authorised referrers, solicitors, surveyors, mortgage brokers, referencing providers including The Letting Hub, deposit providers, contractors, inventory providers, property portals, local authorities, accommodation providers, utility companies, insurers, accountants, debt-recovery and legal providers, regulators, courts, law enforcement, IT/CRM/email/hosting providers, analytics and advertising providers, appointment-booking platforms and other parties involved in a transaction.

9. Third-Party Systems

We may use Rightmove, Zoopla, The Letting Hub, ValPal, Calendly, iamproperty, Microsoft, Postmark, website hosting and development providers, document-signing services, Google Analytics, Meta Pixel and other advertising, identity or fraud-prevention services. These providers may process information on our behalf or act as separate controllers under their own policies.

10. Referencing and Automated Processing

Third-party systems may assist with tenant referencing, affordability, identity verification, fraud prevention, enquiry management and property valuations. They may generate scores, assessments, recommendations or estimates. Easymove will not rely solely on automated processing for decisions with legal or similarly significant effects unless permitted by law and appropriate safeguards apply. Instant valuations are estimates only and are not formal valuations or guarantees.

11. Marketing

We may send property alerts, market updates, service information, news, guides and marketing where permitted. You can opt out using an unsubscribe option or by contacting enquiries@easymoveea.com. We may still send necessary service, tenancy, sales, repair, legal or administrative communications.

12. Cookies and Analytics

Our website uses cookies and similar technologies for essential functions, preferences, performance, analytics and marketing. We may use Google Analytics, Meta Pixel and other technologies. Where required, non-essential technologies will only be used after consent. Please see our Cookie Policy.

13. Retention

We keep information only for as long as reasonably necessary, considering the type and sensitivity of the information, services provided, agreement duration, legal and regulatory requirements, anti-money-laundering obligations, tax/accounting rules, relevant limitation periods, complaints, disputes, legal claims, fraud prevention and security. When no longer required, information will be securely deleted, destroyed or anonymised.

14. Security

We take appropriate technical and organisational measures including access controls, secure systems, staff procedures, backups and limiting access to those who reasonably need it. No electronic system can be guaranteed to be completely secure.

15. International Transfers

Some providers may process information outside the UK. Where this happens, we will use appropriate safeguards such as adequacy arrangements, approved contractual safeguards and transfer-risk assessments.

16. Your Rights

Depending on the circumstances, you may have rights to access, correction, deletion, restriction, objection, portability, withdrawal of consent, objection to direct marketing, review of certain automated decisions and complaint. These rights are not absolute. We may need to verify your identity.

To exercise your rights, contact enquiries@easymoveea.com, telephone 020 8470 0007, or write to Easymove EA Limited, 161 High Street North, East Ham, London, E6 1JB.

17. Data-Protection Complaints

If you are unhappy with how we handle your information, contact us using the details above. We will acknowledge a data-protection complaint within 30 days, investigate without undue delay, keep you informed where necessary and explain the outcome.

You may also complain to the Information Commissioner’s Office at www.ico.org.uk or 0303 123 1113.

18. Links to Other Websites

Our website may link to third-party websites. Easymove is not responsible for how those websites collect or use information. Please read the relevant third-party privacy policy.

19. Changes to This Policy

We may update this policy to reflect changes to our services, systems, suppliers or legal requirements. The latest version will be published on this page.